Frequently Asked Questions (FAQ)

1. What products does Catszy sell?

We offer a wide range of cat and dog products, including toys, grooming tools, clothing, beds, litter mats, feeders, and other pet accessories designed for small and medium pets.

2. How do I place an order?

Simply browse our website, select the products you like, add them to your cart, and follow the checkout process. You’ll need to provide shipping information and a payment method.

3. What payment methods are accepted?

Catszy accepts major payment methods, including credit/debit cards, PayPal, and other secure online payment options depending on your region.

4. Do you ship internationally?

Yes! We ship worldwide. Delivery times may vary depending on your location. Shipping fees and estimated times will be calculated at checkout.

5. How long does delivery take?

  • Domestic shipping: Usually 5–10 business days.

  • International shipping: Usually 10–20 business days, depending on customs and local carriers.

6. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email to monitor your shipment.

7. What is your return and refund policy?

We accept returns within 14 days of receiving your order if the product is unused, unwashed, and in original packaging. Damaged or defective items can be returned with proof (photos). Full details are available on our Return & Refund Policy page.

8. How do I care for pet clothing or beds?

  • Most items are machine washable or hand wash recommended.

  • Follow any care instructions on the product label for best results.

  • Keep fabrics dry to prevent odors and maintain longevity.

9. Are your products safe for pets?

Absolutely! All Catszy products are made from non-toxic, pet-safe materials. However, always supervise pets when using toys, clothing, or grooming tools.

10. How can I contact Catszy customer support?

For questions, concerns, or assistance, reach out to us
We aim to respond within 24–48 hours.

11. Do you offer gift wrapping or special requests?

Currently, we do not offer gift wrapping, but we are always open to suggestions for improving your shopping experience.